Lufipet Terms of Service

OVERVIEW

Welcome to Lufipet! The terms "we", "us" and "our" refer to Lufipet. Lufipet operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Lufipet is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein (these "Terms" or "Terms of Service"), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [INSERT PRIVACY POLICY LINK]. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your jurisdiction of residence, or that you have the necessary authorization to use the Services where required by law.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment and shipping information. You represent that all the information you provide in our store is accurate, current and complete and that you have the right to provide this information.

You are responsible for maintaining the security of your account credentials and for activities carried out through your account. You may not transfer, sell, assign or license your account to another person without our permission.

SECTION 2 - OUR PRODUCTS

We make reasonable efforts to display our products as accurately as possible in our online store. However, colors and product appearances may vary depending on your device, screen settings and configuration.

Product descriptions and images are provided to help you understand the products offered. Nothing in these Terms excludes or limits any rights you may have under applicable consumer protection laws, including your rights regarding products that are defective or do not conform to the contract.

We may update product descriptions, availability and other information from time to time. We reserve the right to discontinue products or limit quantities where permitted by applicable law.

SECTION 3 - ORDERS

When you place an order, you submit an offer to purchase the selected products. We reserve the right to accept or decline an order where legally permitted. Your order will be processed in accordance with the order confirmation and applicable law.

Please review your order carefully before submitting it. If we are unable to accept, modify or cancel an order, we will make reasonable efforts to notify you using the contact information provided at checkout.

Purchases are subject to our Return & Refund Policy [INSERT RETURN & REFUND POLICY LINK], without prejudice to any statutory consumer rights that apply to your purchase.

Products are intended for personal or household use unless otherwise agreed with us.

SECTION 4 - PRICES AND BILLING

Prices, discounts and promotions may change from time to time. The price applicable to your order will be displayed at checkout before you complete your purchase.

Unless expressly stated otherwise, shipping charges and any applicable taxes or additional charges will be displayed or explained during checkout where required by law. Any customs duties or import charges, where applicable, will be handled in accordance with the information provided at checkout and the laws that apply to the shipment.

Prices offered in our online store may differ from prices offered by third-party retailers or other stores.

Promotions may be subject to additional terms and conditions. If those terms conflict with these Terms of Service, the specific promotion terms will apply to the extent permitted by law.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our store. You agree to update your information as necessary so that we can complete your transactions and contact you when needed.

By completing a purchase, you confirm that you are authorized to use the payment method provided and agree to pay the amount displayed at checkout, including any applicable shipping charges and taxes.

SECTION 5 - SHIPPING AND DELIVERY

We aim to process and deliver orders within the timeframes communicated on our website or at checkout. Delivery estimates are not guaranteed unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including carrier disruptions, customs processing and other unexpected events. If a delay occurs, we will make reasonable efforts to provide relevant updates where appropriate.

Nothing in this section excludes or limits our obligations or your rights under applicable consumer protection laws. In particular, any statutory rights concerning delivery, delayed orders, loss or damage remain unaffected.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including trademarks, brand names, text, images, graphics, product reviews, videos, audio and website design, are owned by Lufipet or its respective licensors and are protected by applicable intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works from, publicly display, republish or otherwise use material from our Services without prior written permission, except where permitted by law.

Nothing in these Terms grants you a license or other rights to any intellectual property owned by Lufipet, Shopify or third parties, except as expressly stated.

Lufipet's names, logos, product names, designs and slogans may be protected trademarks. You may not use them without prior written permission. Shopify's name and trademarks belong to Shopify. All other trademarks displayed on our Services belong to their respective owners.

SECTION 7 - OPTIONAL TOOLS

Our Services may provide access to tools and features offered by third parties. We do not necessarily control or operate these tools.

Where permitted by law, third-party tools may be provided on an "as is" and "as available" basis. Your use of these tools may also be subject to the third party's own terms and policies.

We may introduce new features, tools or resources through our Services in the future. Such features will form part of the Services and will be subject to these Terms where applicable.

SECTION 8 - THIRD-PARTY LINKS

Our Services may contain links to websites or services operated by third parties. We are not responsible for the content, accuracy, availability or policies of third-party websites that we do not operate.

If you access a third-party website through a link on our store, you do so subject to that third party's terms and policies. We encourage you to review those policies before engaging in a transaction.

Questions or complaints concerning third-party products or services should generally be directed to the relevant third-party provider.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Lufipet is powered by Shopify, which enables us to provide the Services to you. However, sales and purchases made in our store are transactions between you and Lufipet.

By using the Services, you acknowledge that Shopify is not the seller of the products offered by Lufipet and is not responsible for the sales transactions between you and Lufipet, subject to applicable law.

SECTION 10 - PRIVACY POLICY

Personal information collected through our Services is handled in accordance with our Privacy Policy, available here: [INSERT PRIVACY POLICY LINK].

Certain personal information may also be processed by Shopify in accordance with Shopify's applicable privacy policies, including its policy available at https://www.shopify.com/legal/privacy/app-users.

Because our store is hosted by Shopify, information you submit through the Services may be processed by Shopify and by service providers that help us operate the store, fulfill orders, process payments and provide customer support. Such processing will be subject to applicable data protection laws and the information provided in our Privacy Policy.

Please review our Privacy Policy for more details about how personal information is collected, used, stored and shared.

SECTION 11 - FEEDBACK

If you submit or share ideas, suggestions, reviews, feedback or other content with us ("Feedback"), you grant us permission to use that Feedback to operate, improve and promote our Services, to the extent permitted by applicable law and subject to any rights you retain under applicable law.

You represent that you have the necessary rights to submit the Feedback and that it does not unlawfully infringe the rights of any third party.

We may review or remove Feedback that we reasonably consider unlawful, abusive, misleading, infringing or otherwise inappropriate, where permitted by law.

You remain responsible for the Feedback you submit. We do not guarantee that all Feedback will be published or receive a response.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, shipping charges, delivery estimates or availability.

We reserve the right to correct errors and update information where appropriate. If an error materially affects an order you have placed, we will take appropriate steps in accordance with applicable law, which may include contacting you to explain the issue and discuss the available options.

Nothing in this section limits any mandatory rights you may have as a consumer.

SECTION 13 - PROHIBITED USES

You may use the Services only for lawful purposes. You must not use the Services:

(a) for any unlawful or fraudulent purpose;

(b) to violate applicable laws or regulations;

(c) to infringe the intellectual property or other rights of Lufipet or third parties;

(d) to harass, abuse, threaten or harm another person;

(e) to submit false or misleading information;

(f) to transmit unsolicited advertising, spam or other unauthorized promotional material;

(g) to impersonate another person or entity;

(h) to introduce viruses, malicious code or other harmful technology;

(i) to collect or misuse the personal information of others;

(j) to interfere with the security, functionality or proper operation of our Services; or

(k) to access or use our Services in a way that violates these Terms or applicable law.

We may restrict or suspend access to our Services where reasonably necessary and legally permitted if we determine that a user has violated these Terms or poses a risk to our store, other users or the security of the Services.

SECTION 14 - AUTOMATED ACCESS

You may not use automated systems to access, extract data from or interact with our Services in a manner that violates these Terms, applicable law or any technical restrictions we have implemented.

Any automated system accessing our Services must comply with applicable law and must not conceal its identity, circumvent security measures or interfere with the operation of the Services.

We reserve the right to restrict automated access where reasonably necessary to protect our store, customers and systems, subject to applicable law.

SECTION 15 - TERMINATION

We may restrict or terminate access to the Services where permitted by law, including where these Terms have been materially violated or where necessary to protect the security or proper operation of our store.

Termination does not affect rights, obligations or liabilities that arose before termination or any provisions that by their nature should continue to apply.

SECTION 16 - DISCLAIMER OF WARRANTIES

The information provided through our Services is intended for general informational purposes. We make reasonable efforts to keep it accurate and up to date, but we cannot guarantee that all information will always be complete or error-free.

To the extent permitted by applicable law, our Services may be provided on an "as is" and "as available" basis.

Nothing in these Terms excludes or limits any mandatory legal guarantees, statutory warranties or consumer rights that apply to products purchased from Lufipet.

SECTION 17 - LIMITATION OF LIABILITY

To the extent permitted by applicable law, Lufipet will not be liable for losses that are not reasonably foreseeable or for losses arising from circumstances for which we are not legally responsible.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability that cannot legally be excluded or limited and any mandatory consumer rights.

These Terms do not affect any rights you may have under applicable consumer protection laws.

SECTION 18 - INDEMNIFICATION

Where permitted by applicable law, you agree to be responsible for losses directly resulting from your unlawful use of the Services or your material breach of these Terms, including infringement of third-party rights.

Nothing in this section creates obligations or limits rights in a way that is prohibited by applicable law.

SECTION 19 - SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be applied to the fullest extent permitted by law or, where necessary, severed from these Terms.

The remaining provisions will continue to apply to the extent they remain valid and enforceable.

SECTION 20 - WAIVER AND ENTIRE AGREEMENT

If we do not exercise or enforce a right under these Terms, that does not mean we waive that right.

These Terms, together with the policies referenced herein, govern your use of our Services and constitute the agreement between you and Lufipet concerning that use, subject to any mandatory legal rights or requirements.

SECTION 21 - ASSIGNMENT

You may not transfer your rights or obligations under these Terms without our prior written consent, except where such restriction is prohibited by applicable law.

We may transfer our rights and obligations where permitted by applicable law, provided that such transfer does not unlawfully affect your rights as a consumer.

SECTION 22 - GOVERNING LAW

These Terms of Service are governed by the laws applicable to Lufipet's business, without prejudice to any mandatory consumer protection provisions that apply in the country where a consumer resides.

If you are a consumer residing in the European Union, nothing in these Terms deprives you of the protection afforded by mandatory provisions of the law of your country of residence, where applicable.

Any dispute will be handled by the competent courts determined under applicable law.

SECTION 23 - HEADINGS

The headings used in these Terms are included for convenience only and do not limit or otherwise affect the interpretation of these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right to update or amend these Terms by publishing a revised version on our website, subject to applicable law. Where required, we will notify customers of material changes and specify when those changes take effect.

Your continued use of the Services after updated Terms are published constitutes acceptance of the changes to the extent permitted by law. Changes will not retroactively remove rights that customers have already acquired.

SECTION 25 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to:

Lufipet Customer Support
Email: lufipet@hotmail.com