Contact Information

Contact Us

Questions about your order, a product, or a return? We're here to help and love hearing from fellow dog lovers.

Email: lufipet@hotmail.com

We aim to reply to all messages within 24–48 hours, Monday–Friday. Messages sent over the weekend or on holidays will be answered on the next business day.

For the fastest help with an order, please include your full name and order number in your email so we can locate your order as quickly as possible.

Lufipet is an online-only store, so all customer support is handled by email. This helps us keep a written record of your request and ensure nothing gets lost.

Business Address:

Lufipet
Rua da Constituição 2105
4250-170 Porto, Portugal

Thank you for being part of the Lufipet family! 🐾