Lufipet Return & Refund Policy

We want you and your pup to love your Lufipet order. If something isn't right, here's how returns and refunds work.

Return Window

You have 30 days from the delivery date to request a return.

How to Start a Return

All returns must be initiated by contacting us first. Email lufipet@hotmail.com with your full name, order number, and the reason for your return before sending anything back. Please wait for our instructions before returning your item.

Return Shipping Costs

Customers are responsible for the costs associated with returning an item, including return postage, carrier fees, tracking, insurance, packaging, and any applicable customs duties or taxes on the return shipment.

We do not provide prepaid return labels or reimburse return shipping costs unless the return is due to a defective, damaged, or incorrect item. Original shipping charges are non-refundable, except where required by applicable law.

If your item arrives defective, damaged, or you receive the wrong product, please email us at lufipet@hotmail.com with your order number and photos of the issue. We'll review your request and help resolve the problem.

Refunds

Once we receive and inspect your returned item, we'll email you to confirm whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved and you still haven't received it, please contact us at lufipet@hotmail.com so we can help you follow up.

Non-Returnable Items

Certain items may not be eligible for return, including custom or personalized items and gift cards, where permitted by applicable law.

Items purchased on sale or as part of a promotion are subject to the same statutory consumer rights as other purchases. Any additional return restrictions will be communicated clearly at the time of purchase.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us within 24 hours of placing it at lufipet@hotmail.com.

We'll do our best to accommodate your request. However, once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.

Your statutory cancellation and withdrawal rights under applicable consumer protection laws remain unaffected.

Contact

If you have any questions about returns or refunds, please contact us:

Lufipet Customer Support
Email: lufipet@hotmail.com