Lufipet Shipping Policy

Thanks for shopping with Lufipet! Here's everything you need to know about how your order gets to you. 🐾

Order Processing

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

You'll receive an order confirmation email after placing your order and a second email containing your tracking information once your order ships.

Orders placed on weekends or holidays will begin processing on the next business day.

Shipping Rates & Free Shipping

We offer free standard shipping on all US orders.

Delivery Estimates

Once shipped, US orders typically arrive within 7–12 business days.

Delivery times are estimates and are not guaranteed. Deliveries may occasionally take longer during peak seasons, promotional periods, or due to carrier delays and other circumstances beyond our reasonable control.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Order Tracking

Once your order ships, we'll email you a tracking number so you can follow its progress.

Please allow 1–2 business days for tracking information to become available or update after receiving your tracking number.

If your tracking information hasn't updated after several days, please contact us at lufipet@hotmail.com with your order number, and we'll help you look into it.

Wrong or Incomplete Address

Please double-check your shipping address at checkout to ensure your order can be delivered correctly.

If you notice an error in your shipping address, email us at lufipet@hotmail.com within 24 hours of placing your order. We'll do our best to correct it before your order ships.

Once an order has shipped, we may be unable to change the delivery address.

If an order is delayed, lost, or delivered to an incorrect address, please contact us so we can review the situation and help determine the next steps. Your statutory consumer rights remain unaffected.

Delayed, Lost, or Damaged Shipments

If your tracking information hasn't updated in several days, your order appears to be lost, or your package arrives damaged, please contact us at lufipet@hotmail.com.

Include your order number and, if the item arrived damaged, photos showing the damage. We'll review the situation and work with you to find an appropriate solution.

Contact

Questions about your order or shipping? We're here to help.

Lufipet Customer Support
Email: lufipet@hotmail.com